Every call, email, and chat is an opportunity. Our dedicated contact center teams ensure every interaction reflects the quality of your brand.

Customer service is the forefront of business success. There must be someone ready to respond when your customers need service. Secure outsourcing services are a great way of filling customer service roles, and showing your customers that you care. Go beyond a simple call-answering service. We build and manage professional contact center teams that act as a true extension of your business. By combining expert training with a culture of exceptional service, we protect your brand reputation, enhance customer satisfaction, and turn every support query into a positive experience.

Every call, email, and chat is an opportunity. Our dedicated contact center teams ensure every interaction reflects the quality of your brand.

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Inbound/Outbound Sales Representative

Contact Center role: Inbound sales representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.

An outbound sales representative is the one who contacts customers to inform them of the products or services they offer.

Tasks & Responsibilities:

Answer calls and provide customers relevant information and resolve their queries
Facilitate sales of products and services according to the client’s needs

Contact Center Excellence

Every call, email, and chat is an opportunity.

Our dedicated contact center teams ensure every interaction reflects the quality of your brand. Customer service sits at the forefront of business success, and there must always be someone ready when your customers need support.

Secure outsourcing services are a powerful way to fill customer service roles and show your customers that you care. We go beyond a simple call-answering service by building and managing professional contact center teams that act as a true extension of your business.

By combining expert training with a culture of exceptional service, we protect your brand reputation, enhance customer satisfaction, and turn every support query into a positive experience.

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Contact Center Services

*Figures from Michael Page pay analysis sector

Outsource with Phil Labor

From $9.90–$13.50 / hour

All-in hourly rate including everything.

If you hire locally in Australia

From $21.63–$26.44 / hour

+ ~30% for leave, superannuation, workers comp, etc.

Contact Center Roles

Specialist teams tailored to how your customers connect.

Build a blended team of inbound and outbound sales, customer service, email & chat support, and help desk specialists. Each role is trained to act as a seamless extension of your brand.

Sales

Inbound / Outbound Sales Representative

Inbound sales representatives are the single point of contact for customers who call to make payments, complete purchases, or request product information. Outbound sales representatives proactively contact customers to share relevant products and services.

Tasks & Responsibilities

Answer calls, provide accurate information, and resolve customer queries.
Facilitate sales of products and services based on customer needs.
Address and resolve customer complaints and issues.
Ensure quality customer satisfaction with every interaction.

Outsource with Phil Labor

From $13.50 / hour

* All-in hourly rate including facilities, HR, and support.

If you hire locally in Australia

From $26.44 / hour

* Add approx. 30% for leave, superannuation, workers comp, etc.

Customer Service

Customer Service Representative

Customer service representatives assist customers by answering questions about products and services and providing clear, relevant information.

Tasks & Responsibilities

Open and maintain customer accounts by documenting information.
Resolve product or service issues by clarifying customer complaints.
Prepare reports by collecting and analysing call information.
Manage incoming calls and generate sales leads.

Outsource with Phil Labor

From $12.75 / hour

* All-in hourly rate including facilities, HR, and support.

If you hire locally in Australia

From $24.04 / hour

* Add approx. 30% for leave, superannuation, workers comp, etc.

Digital Support

Email & Chat Support

Email and chat support specialists engage with customers in real-time, providing timely responses, clear information, and a seamless digital experience.

Tasks & Responsibilities

Develop and maintain strong customer relationships.
Manage and resolve customer concerns across email and chat.
Follow up with customers when queries require further action.
Stay up to date with new products or services.

Outsource with Phil Labor

From $9.90 / hour

* All-in hourly rate including facilities, HR, and support.

If you hire locally in Australia

From $21.63 / hour

* Add approx. 30% for leave, superannuation, workers comp, etc.

Technical Support

Help Desk Specialist

Help desk specialists provide efficient technical assistance, diagnose issues, and guide customers through clear, step-by-step solutions.

Tasks & Responsibilities

Act as the first point of contact for technical issues.
Identify and redirect complex problems to the right resources.
Manage customer data and document activity reports.
Provide a clear, in-depth guide to problem resolution.

Outsource with Phil Labor

From $12.80 / hour

* All-in hourly rate including facilities, HR, and support.

If you hire locally in Australia

From $26.44 / hour

* Add approx. 30% for leave, superannuation, workers comp, etc.

Want to join our talent pool?

If you are looking to join our talent pool and become the first to know about exciting opportunities to deliver work for our clients and showcase your skills, click the button below.

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Flexible Outsourcing Options

Short-term solutions & long-term teams.

Scale up quickly for campaigns or projects, or build a dedicated offshore team that grows with your business.

Flexible Outsourcing Options

Short-term support or fully committed offshore teams.

Short-Term Outsourcing Solutions

At Phil Labor, we understand that every business has unique challenges and evolving needs. Our short-term outsourcing solutions are designed to be flexible and efficient, allowing you to focus on your core operations while we handle the tasks that keep your organisation running smoothly.

Whether you need meticulous bookkeeping, streamlined business administration, innovative digital marketing strategies, or eye-catching graphic design, our dedicated team is ready to jump in and help you thrive in today’s competitive landscape.

Long-term Offshore Teams

At Phil Labor, we recognise that thriving in today’s dynamic market demands a profound ability to adapt and innovate. Our committed offshore teams are not merely an extension of your workforce — they are a strategic asset aligned with your unique objectives.

Tap into global talent to ensure your projects are completed on time and delivered with unmatched quality and expertise that sets you apart. When it comes to establishing sustainable long-term resources, it all begins with a strong foundation.

Ready to explore the right mix of roles, coverage, and pricing for your business?

Book a Chat