by Phil | Jan 16, 2019 | Virtual Assistants
What Skills Make a World-Class Virtual Assistant? Introduction: Hiring a Virtual Assistant (VA) is a strategic move to grow your business. But beyond a resume, what are the core skills that separate an average assistant from a truly great one? A great VA...
by Phil | Jan 15, 2019 | Virtual Assistants
Are You Working ‘In’ Your Business or ‘On’ It? The Shift Every Entrepreneur Must Make Introduction: As an entrepreneur, you’re an expert at your craft. A great mechanic can fix any engine; a talented hairdresser gives the perfect...
by Phil | Jan 14, 2019 | Phil Labor Thoughts
Here are the top 10 best BPO companies in the world in 2019 based on The Daily Records 10. ACCENTURE It has many top-level clients which include 94 companies that have a place in the Forbes Global 100 list. It was in 1989 when it started. Its headquarters are in...
by Phil | Jan 9, 2019 | Phil Labor Thoughts
The Philippine BPO industry has come a long way since the first call center started in 1992. Over the years, this sector has grown and earned a reputation as a global leader. Global Significance The Philippines ranks seventh among the world’s top outsourcing...
by Phil | Dec 6, 2018 | Phil Labor Thoughts
Balancing today’s priorities while planning for tomorrow is a constant struggle. It’s clear that Artificial Intelligence (AI) and Robotic Processing Automation (RPA) are here to stay. But is 2018 the year when everyone jumps on the call center tech bandwagon? Is...
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