Contact Centre Staff
Contact centre staff use their knowledge to assist customers with their queries and concerns.
We offer strong management, unparalleled transparency, modern facilities and dedication to meet your business needs.
- Inbound/Outbound Sales Representative
- Customer Service Representative
- Email & Chat Support
- Help Desk Specialist
Inbound/Outbound Sales Representative
Contact Center role: Inbound sales representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.
An outbound sales representative is the one who contacts customers to inform them of the products or services they offer.
Tasks & Responsibilities:
- Answer calls and provide customers relevant information and resolve their queries
- Facilitate sales of products and services according to the client’s needs
- Address and resolve customer complaints and issues
- Ensure quality customer satisfaction with every call
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $13.50 per hour * This is our all-In-Hourly rate and includes everything |
From $26.44 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Customer Service Representative
Contact Center role: Customer service representative helps to assist customers by answering questions about products, services and provides them with relevant information.
Tasks & Responsibilities:
- Open and maintain customer accounts by documenting account information
- Resolve product or service issues by identifying and clarifying customer complaints
- Prepare product or service reports by collecting and analyzing information from customer calls
- Manage incoming calls and generate sales leads
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $12.75 per hour * This is our all-In-Hourly rate and includes everything |
From $24.04 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Email & Chat Support
Contact Center role: Email and chat support person is someone who engages with a customer in real-time to answer queries and provides information.
Tasks & Responsibilities:
- Develop and maintain strong customer relationships
- Manage and resolve all customer related concerns
- Offer to contact the customer for any questions and queries that need to be answered
- Keep up to date and quickly assimilate themselves with new products or services to offer to customers
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $9.90 per hour * This is our all-In-Hourly rate and includes everything |
From $21.63 per hour *Add approx 30% for leave, superannuation, workers comp etc |
Help Desk Specialist
Contact Center role: A help desk specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.
Tasks & Responsibilities:
- Is the first contact of customers to resolve their technical issues
- Identify and redirect problems to appropriate resources
- Manage customer data and document activity reports
- Provide an in-depth guide to the problem-solving process
| Outsource with Phil Labor | If you hire locally in Australia |
|
From $12.80 per hour * This is our all-In-Hourly rate and includes everything |
From $26.44 per hour *Add approx 30% for leave, superannuation, workers comp etc |
We're excited to work with you!
Our team is excited to start working with you. If you have more
questions and clarifications, we'll be happy to answer them. You can
book a consultation now by clicking the button at the bottom of this
page.
We meet all Philippine Government Requirements
We Invoice in Australian dollars and remit GST
Phil Labor is Australian owned and operated and as such, we invoice in Australian dollars and remit GST as per ATO requirements.
